Shipping & Delivery Policy
This policy describes how digital and physical deliverables (certificates, letters, study materials, etc.)
are provided by Avonleigh University.
1. Digital Deliverables
The following items are normally delivered digitally via email or portal:
- E-certificates
- Provisional certificates
- Admission letters
- Confirmation letters
- Study materials / e-books (if applicable)
- Login credentials for student portal (if applicable)
Timeline:
Digital items are usually delivered within 48–72 hours after:
- Successful payment confirmation from Razorpay
- Verification of required documents (if any)
2. Physical Deliverables (If Applicable)
The following items may be sent physically (if opted or included in a program):
- Printed certificates
- ID cards
- Printed study kits or materials
Dispatch Timeline:
-
Items are usually dispatched within 7–15 working days after completion/approval.
- Dispatch may depend on location, courier service, and public holidays.
3. Mode of Shipping
- We use reputed courier / postal services for domestic and international delivery.
- A tracking ID will be shared via email/WhatsApp/SMS (if available) after dispatch.
4. Incorrect Address / Non-Delivery
Non-delivery due to any of the below reasons will not be the responsibility of Avonleigh University:
- Incorrect or incomplete address provided by the student.
- No one available at the address to receive shipment.
-
Delays due to courier services, customs, or local restrictions.
Re-shipping charges may apply.
5. Loss or Damage in Transit
- The student must inform us within 7 days of the expected delivery date.
-
We will coordinate with the courier service and assist with re-issuance if verified.
6. Non-Receipt of Digital Items
If you do not receive digital items within the timeline:
- Check your Spam / Junk folder.
-
If still not received, contact us with your name, course name, and Razorpay payment ID.
7. Contact for Delivery & Shipping
Email:
- avonleighuniversiityusa@gmail.com
- infoavonleighuniversity@gmail.com
Phone:
- +1 (725) 240 1375
- +91 78274 77344